Refund and cancellation policy

Effective & Last Updated: August 2026

Order cancellation

Customers may request cancellation from the authenticated order flow while the order is in a cancellable status. A reason is required. Once fulfilment has advanced beyond the supported cancellation stages, the order can no longer be cancelled through the customer flow.

Returns and replacements

Eligible delivered orders can use the connected return or replacement workflow within the period and conditions shown for that order. Current application rules use a seven-day eligibility window for supported delivered items. Eligibility can also depend on product condition, item category and evidence requested during review.

Refunds

Approved refunds for online payments are initiated to the original supported payment method through Razorpay. Processing time after initiation depends on the payment provider and issuing bank. Cash on Delivery and wallet adjustments follow the refund option available in the order workflow.

Failed or cancelled payments

If Razorpay reports a failed or cancelled payment, no order is placed unless payment verification succeeds. Payment attempts are recorded securely to support reconciliation. If your account is debited but no order appears, contact support with the payment reference.

Our customer care team is available to assist with any policy inquiries, orders, or support needs.